Refund and Exchange Policy

Refund and Exchange Policy Incorrect addresses Once your order has been shipped, the customer would be responsible for the cost associated with reshipment if an incorrect address on the order was provided. No exceptions. Returns or Exchanges No refunds or exchanges due to products being raw consumables or customized proprietary formulations. Refunds or Same item Exchanges Alkaline Greatness stands by the quality and integrity of its products. If a product was damaged or defective, no fault of the customer, and we would like to resolve the matter as swiftly and professional as possible. To initiate the return or same item exchange request for a damaged or defective product, we require a receipt or proof of purchase and photo showing the damage or defect. Once your return is received and inspected, we will send you an email notification that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment minus the non-refundable shipping cost. Processing time varies based on your financial institution. Shipping To return your product, please use the following mail address: Alkaline Greatness 8787 Branch Ave ste 162 Clinton /MD/20735 Please do not send your purchase back to Alkaline Greatness without communicating to and approval by Alkaline Greatness. Consider using a trackable shipping service or purchasing shipping insurance as we don’t guarantee delivery of your returned item. If Alkaline Greatness does not receive the products, please contact the carrier that shipped the returned or exchanged item to file a claim. No refund or exchange is accepted more than 30 days after delivery.